WhatsApp AI Assistant & n8n Automation
WhatsApp AI assistant and n8n automation for Nigerian businesses
Many customers already message your business on WhatsApp. We build an AI assistant on the WhatsApp Business Platform that answers routine questions, captures enquiries and passes conversations to your team when a human is needed, with workflows built on n8n behind it.
What the assistant can do
The assistant is written around your real products, services and tone, not a generic template.
- Answer common customer FAQs
- Capture names, contact details and enquiries
- Route the conversation to a human on your team
- Send your team an alert when someone needs help
n8n workflow automation
n8n connects WhatsApp to the tools you already use, such as spreadsheets, email and your CRM, so enquiries are logged and routed without manual copying.
WhatsApp Business Platform requirements
A reliable assistant uses the official WhatsApp Business Platform, which needs a Meta business account and a business phone number. Messages sent outside the 24-hour customer-service window must use approved templates. We help you set this up as part of the project.
Knowledge, privacy and failure handling
The assistant only answers from information you approve. If it is unsure, or something fails, it hands over to a person instead of guessing. We discuss how customer data is stored and who can access it before launch.
How we work
- Step 1
Conversation mapping
We map the questions and flows your team handles most often on WhatsApp.
- Step 2
Build and test
We build the assistant and workflows, then test with realistic customer messages, including handoff cases.
- Step 3
Launch and support
We connect your business number, train your team to monitor the assistant, and agree support scope.
Frequently asked questions
Do I need the official WhatsApp Business API?+
For a reliable and scalable assistant, yes. We help set it up rather than relying on unofficial workarounds that can put your number at risk.
Will the assistant replace my team?+
No. It handles routine questions and passes anything else to a person, so your team can focus on conversations that need them.
Can the assistant take orders or bookings?+
Straightforward order and booking flows can be scoped. More complex flows, such as inventory-checked orders, are discussed during consultation.
Which tools can it connect to?+
Through n8n we can connect many common tools such as Google Sheets, email and CRMs. We confirm exactly which integrations are possible for your setup during scoping.
Want a WhatsApp assistant for your business?
Book a consultation and we will map the first automation worth building.